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Background: Electronic health service (EHS) offers computerized medical knowledge, electronic patients' information, and telecommunications. The field of EHS has grown exponentially in the last decade, especially during and after the coronavirus disease 2019 pandemic; therefore, it is important to evaluate its impact on patient satisfaction. Study Aim: To evaluate the effect of EHS on patient satisfaction at the primary care centers (PHCCs) in Abha, southwestern Saudi Arabia. Materials and Methods: This study was a questionnaire-based analytical cross-sectional study that was conducted in PHCCs, Abha city, southwestern Saudi Arabia. The study used an adapted questionnaire to assess patient satisfaction of EHS. We used the Statistical Package for Social Sciences version 26 for data entry, scoring, and analysis. Results: The study included 249 participants, of whom 53% were males. Married participants comprised 69.5% of respondents. The most frequent electronic application used is Sehhaty (88.8%), and most of the applicants preferred it as well (73.5%). The majority of participants agree that they are satisfied with the care they received during the visit (71.5%). Females showed greater satisfaction levels, but the holders of higher educational degrees are less satisfied with EHS. Conclusion: In conclusion, the study results suggest that the implementation of EHS in PHCCs located in the southwestern region of Saudi Arabia can lead to an increase in patient satisfaction. Thus, it is recommended that health care providers encourage the use of EHS as a means to enhance patient satisfaction and alleviate issues related to physical visits. More studies are needed to evaluate the impact of electronic health services on other levels of health care across the kingdom and to specific populations as well.
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BACKGROUND: Well-baby clinic (WBC) service is implemented in all primary health care centers and is provided based on international standards to all children under 5 years in Saudi Arabia. It is a comprehensive package of health promotion and curative care to improve and maintain the health status and well-being of this age group. AIM: The main aim is to assess parents' awareness and perception regarding WBC in primary health care centers in Abha sector, Kingdom of Saudi Arabia (KSA). METHODOLOGY: A descriptive cross-sectional approach was used in the current study. The study targeted all babies' caregivers attending WBCs in primary health care centers in Abha city. The children's parents were included using three stages cluster sample technique. The questionnaire included participants' demographic data such as age, gender, relation to the baby, educational level, work, and monthly income. Awareness regarding the WBC was assessed using two main items covering hearing about the clinic provided services. RESULTS: The study included 1593 participants whose ages ranged from 19 to 55 years old with a mean age of 34.6 ± 11.8 years. About 64% of the respondents knew about the WBC, which was significantly higher among the females than males (P = .003). Also, 71.2% of respondents aged 25-34 years knew about well-baby clinic (WBC) compared to 35% of parents aged less than 25 years (P = .001). Exact 57.1% of the respondents went to the nearest governmental health office at vaccination times. About 46% of the respondents reported that the clinic nurse was the main person who dealt with them. Regarding services provided by a nurse at the vaccination clinic, registering child vaccination was the most reported (66.2%), followed by helping the mother make the child calm (56.8%). CONCLUSIONS: In conclusion, the study revealed that proper care is vital for a child's survival as well as optimal physical and mental development. Adequately cared child has proper well-being and happiness. Mothers and children caregivers had adequate awareness and acceptable attitude towards WBCs and provided services. Some barriers were declared including lack of available WBCs within the residence range, not all WBCs usually working, and more information should be provided about WBCs.
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BACKGROUND: The pandemic emergence was in Asia late last year, the virus has spread to every continent except Antarctica. Cases are rising daily in Africa the Americas, and Europe. (2, 3) coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). Many preventive measures were recommended by WHO to minimize virus transmission including hand washing and social distancing, travel restrictions, and the closing of gathering areas including universities and schools up to partial or complete lockdown. These measures affected public lifestyle which obligated many persons and families to modify their living condition, sleep hygiene and their routine daily activities to cope with new procedures which is a challenge. AIM: To assess population healthy lifestyle changes during lockdown in Abha city, KSA during COVID-19 pandemic. METHODOLOGY: A descriptive cross-sectional approach was used targeting all accessible population in Abha city. Data were collected from participants using electronic pre-structured questionnaire. The tool will cover participants' socio-demographic data, participants' medical history, perception regarding lockdown and home quarantine, and different lifestyle aspects during lockdown. RESULTS: A total sample of 1641 respondents were included in the current survey. Male participants were 733 (44.7%) and (61.1% of the participants aged 35 years or more. Exact of 85% of the participants agreed on lockdown efficacy. Daily sleep hours for less than 8 hours were recorded for 662 (40.3%) participants. As for dietary habits, exact of 885 participants (53.9%) changed their dietary habits during lockdown. sport practice during lockdown was reported by 981 (59.8%) of the participants. Lockdown related behaviour data showed that 98.5% of the participants were committed to lockdown either partially (18.8%) or completely (79.6%). CONCLUSIONS AND RECOMMENDATIONS: In conclusion, the current study revealed that COVID-19 pandemic through lockdown as one of the recommended precautions to minimize virus transmission modified nearly all aspects of daily lifestyle including dietary habits, behaviour, social relations, and life sharing.
